- Do I have to register to bid?
- How do I register?
- Do I need to register every time I come to the auction rooms?
- What is an absentee or commission bid and how do I submit one?
- Can I bid online?
- There is a problem with my online account – what do I do?
- How much do you charge?
- How can I pay?
- When can I collect my purchases?
- Do you deliver/collect?
- What do you sell?
- How do I arrance a valuation?
- What other services do you offer?
Do I have to register to bid?
Yes, all bidders must register with us to obtain a unique paddle number, which you subsequently show to our auctioneers when bidding in order to identify yourself.
How do I register?
It is a very simple process. We will ask you to complete a registration form with your name, address, telephone number and email address, and once that is done we will issue you with a paddle number.
Do I need to register every time I come to the auction rooms?
No, you only need to register once, after which you will retain the same paddle number. You will however need to register separately with the-saleroom.com, should you choose to use our online partner.
What is an absentee or commission bid and how do I submit one?
If you want to bid on a lot in the auction, but are unable to attend in person, you are able to leave an absentee bid (also known as a commission bid). We will ask you to complete a form with the lot numbers you wish to bid on, and the maximum amount you wish to bid for each item. We will then bid on your behalf up to your maximum amount. We will always attempt to buy lots as cheaply as possible for you, but consideration must be given to the lot guide price, other bids and any reserve placed on the lot by the vendor. We will ask you to telephone us after the auction to discover whether your commission bids have been successful.
Can I bid online?
You can live stream our auctions and bid in real-time from anywhere in the world, via our online bidding partner, the-saleroom.com. Simply set up an account before an auction begins following our easy how-to-guide:
Please be aware that there is an additional charge for this service, as levied by the-saleroom.com.
There is a problem with my online account – what do I do?
The-saleroom.com is a third party system we use to offer online bidding. Should you have any issues, please send your query directly to them.
How much do you charge?
We charge buyers’ premium at the rate of 20% inclusive of VAT, and vendors’ commission at the rate of 18% inclusive of VAT. Remember to factor in this amount when deciding what you are prepared to bid for a lot.
Buyers will also be subject to a delivery charge should they request delivery of their purchases, and may be subject to storage fees in the event that they fail to collect within the allotted time frame. There is an additional charge levied by our online partner, the-saleroom.com, in the event that you opt to bid and buy online.
Sellers will also be subject to a collection charge should they request collection of items due for entry and a PAT test charge on any electrical item. Seller charges will be deducted from sale proceeds.
How can I pay?
We accept payments by bank transfer, cash, debit or credit card, though JEWELLERY, GOLD and SILVER lots must be paid for by bank transfer. We also reserve the right to ask any bidder who is not known to us to pay by bank transfer on any other lot.
When can I collect my purchases?
Your winning items will be yours to take away after purchase.
We ask that purchasers remove their lots from the auction room within three working days of the auction, though please note we are unable to issue items on the day of the auction itself.
Do you deliver/collect?
Yes, if you are buying or selling through us and are unable to transport the goods yourself, we are able to offer a delivery and collection service. Details of the charges for this service can be obtained from the auction room.
What do you sell?
We are able to sell a wide variety of items for you. However, we cannot say yes to everything, so we always recommend calling us to discuss anything you are interested in entering for auction.
How do I arrange a valuation?
We hold regular valuation days at our auction rooms in Brading. An up-to-date list of dates can always be found on our website. If your item is too big to bring to us, or if you struggle with transport, we are happy to visit you at home. Call or email us to discuss your requirements.
What other services do you offer?
We are able to assist the executors of deceased estates by providing formal written valuation reports for probate purposes. We are also able to undertake house clearances. Charges for these services are assessed on an individual case-by-case basis.